Terms And Conditions

This Agreement was last modified on 24 March 2020.

By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Eltham Escape Rooms Ltd. The owners of Eltham Escape Rooms Ltd or it’s employees shall not be liable for any death, personal injury, loss, or damage however caused while in the venue, location or place related to Eltham Escape Rooms nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the booking. Any refunds or rescheduling shall be made only at Eltham Escape Rooms management’s discretion. Tickets are sold subject to the following conditions:

General

  1. Nothing in these terms and conditions is intended to affect your statutory rights.
    Each experience has a maximum capacity which is clearly displayed on our website and booking page, we cannot accept any players over that maximum.
  2. Each experience has a maximum capacity which is clearly displayed on our website and booking page, we cannot accept any players over that maximum.
  3. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
  4. The website may contain hyperlinks to third party websites. The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of any use of those websites.
  5. The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with the Data Protection Act 1998.
  6. Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.
  7. The company expects visitors not to disclose any details of the game directly or indirectly to the public.
  8. The company may contact you from time to time with offers and promotions via email or phone. If you wish to unsubscribe, please write us an email and we will take your email off our database.
  9. The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of items.
  10. While your are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.
  11. The company doesn’t tolerate any kind of bullying or harassment towards its employees, nor will it accept anyone under the influence of drugs or alcohol and any such behaviour will result in your game ending without refund.

Bookings

  1. The only language available for the conclusion of a contract online is English.
  2. Only person(s) who are at least 16 years of age are permitted to book a Game.
  3. This is a live event game, and once booked we cannot accept any cancellations, reschedules or give any refunds.
  4. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.
  5. If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking.
  6. You are entirely responsible for entering your details correctly on the Online Booking Form on the website.
  7. A booking becomes a no-show and entry will be declined if the team is late and arrived 15 minutes or more after the booked starting time. In such a situation the money is not refundable and the booking is not changeabl
  8. Teams are required to show up 10 minutes prior to the booked time in order to have enough time to receive information regarding the rules of the Game.
  9. If the team is more than 15 minutes late, depending on availability the 60 minutes to escape the room may be decreased.

Price & Payment

  1. The price of a game is stated on the website under the booking section.
  2. The price is set according to group size depending on which experience you are booking for.
  3. The online payments can be made by: Worldpay credit card facility
  4. Bookings can be made online, in our reception or by telephone.
  5. Full payment is required at the time of booking. Bookings made by telephone will be done by card payment.
  6. Only one type of discount or offer can be used with a single booking.
  7. If any offer is deemed misused then the offer applied to your order will be removed and payment of balance will be due. Failure to pay the balance may result in booking cancellation.

Safety

  1. If any offer is deemed misused then the offer applied to your order will be removed and payment of balance will be due. Failure to pay the balance may result in booking cancellation.
  2. People under influence of alcohol or drugs might be turned away and their game will be stated as a no-show.
  3. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address the booking confirmation was sent to.
  4. Children at the age of between 8-12 have to be accompanied by at least 1 adult per event.

Photos & Comments

  1. Photos of each team will be taken during and at the end of the game, your game master will ask permission first.
  2. Team photos are offered as a free service and can not be guaranteed for every game.
  3. Photos may be uploaded to social media sites without names, your game master will ask permission first.
  4. Attendees may comment on the experience on social media. The company has the right to moderate all comments that are not appropriate.
  5. The Company does not have to explain why comments were refused or deleted. It has full authority over any comments.
  6. For information about how to contact us, please visit our contact page.

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